At a2000m, we believe gambling should be entertaining, not harmful. Learn about our commitment to safe, responsible betting practices.
At a2000m, we recognize that while gambling can be an enjoyable form of entertainment for millions of Indonesian players, it can also lead to problems for a small minority. We are committed to promoting responsible gaming practices and providing tools to help you stay in control of your betting activity.
Responsible gaming means understanding that gambling should never be viewed as a way to make money or solve financial problems. It is a recreational activity that should be enjoyed within your personal limits. When gambling stops being fun and starts causing financial, emotional, or social problems, it has crossed the line into problem gambling.
a2000m provides comprehensive responsible gaming tools, educational resources, and support mechanisms to ensure our platform remains a safe environment for entertainment. We actively monitor betting patterns, intervene when we detect warning signs, and partner with problem gambling organizations to provide help when needed.
If you recognize any of these behaviors in yourself or someone you know, it may be time to seek help: spending more money or time gambling than you can afford; chasing losses by increasing bet sizes or frequency; neglecting work, family, or personal responsibilities; borrowing money to gamble; lying about gambling activity; feeling anxious, depressed, or irritable when not gambling; gambling to escape problems or negative emotions.
Online gambling is restricted to adults aged 21 years and older in Indonesia. a2000m takes age verification seriously and employs multiple safeguards to prevent underage gambling:
If you are under 21 years of age, you are not permitted to create an account or use the a2000m Platform under any circumstances. Parents and guardians should use parental control software and monitor internet usage to prevent underage access to gambling sites.
a2000m provides a comprehensive suite of tools to help you manage your gambling activity and stay within your personal limits. All tools are accessible directly from your account dashboard and can be activated or modified at any time.
Set daily, weekly, or monthly deposit limits to control how much money you transfer into your a2000m account. Once a limit is reached, you will not be able to deposit additional funds until the next period begins. Deposit limits can be:
We recommend setting deposit limits based on your disposable income after essential expenses. A common guideline is to never deposit more than 5% of your monthly discretionary income into gambling accounts.
Loss limits restrict the total amount you can lose over a specified period (daily, weekly, or monthly). Unlike deposit limits, loss limits account for both deposits and withdrawals, providing a more accurate picture of your net gambling losses. When you reach your loss limit, you will be unable to place new bets until the next period, though you can still withdraw any remaining balance.
Set maximum bet amounts to prevent impulsive high-stakes wagering. Wagering limits can be configured per bet (e.g., maximum Rp 100.000 per sports bet) or per gaming session (e.g., maximum Rp 500.000 total bets in one casino session). These limits help prevent chasing losses by placing increasingly large bets.
a2000m offers session time management tools to help you monitor how long you spend gambling:
Self-exclusion is a powerful tool for players who feel they need a complete break from gambling. When you self-exclude from a2000m, your account is immediately suspended for a minimum period you specify (6 months, 1 year, 2 years, 5 years, or permanent).
During self-exclusion:
Self-exclusion cannot be reversed or shortened once activated. Even if you contact customer support requesting to reopen your account, we will refuse. This "cooling-off" period is designed to give you time to address gambling problems without temptation.
If you choose to return to a2000m after your self-exclusion period expires, you must contact customer support to request account reactivation. We will require you to confirm that you still want to gamble and will discuss responsible gaming tools before reactivating your account.
If you need a shorter break than full self-exclusion, our "Take a Break" feature allows you to suspend your account for 24 hours, 7 days, or 30 days. During this period, you cannot log in or deposit funds, but your account remains active and your balance is preserved. This is ideal if you feel you're gambling too frequently but don't need long-term exclusion.
Log in to your a2000m account, navigate to Account Settings > Responsible Gaming, and configure any combination of limits and controls that work for you. Changes to deposit, loss, and wagering limits take effect immediately when reducing limits or after a 24-hour delay when increasing limits. Self-exclusion and Take a Break features are effective immediately.
In addition to using our built-in tools, a2000m recommends following these best practices for safe, responsible gambling:
If you believe you or someone you know has a gambling problem, help is available. a2000m encourages anyone struggling with gambling to reach out for support. Problem gambling is a recognized behavioral disorder, and like other addictions, it can be treated with professional help.
Our customer support team is available 24/7 to assist with responsible gaming concerns. If you want to discuss setting limits, activating self-exclusion, or getting help resources, contact us:
All responsible gaming inquiries are treated with strict confidentiality and handled by specially trained staff.
We recommend reaching out to professional organizations that specialize in gambling addiction treatment and support:
a2000m recognizes that certain individuals may be more vulnerable to gambling problems, including those with mental health conditions, substance abuse issues, financial stress, or a family history of addiction. We encourage vulnerable individuals to use our responsible gaming tools proactively and consider whether gambling is appropriate for them.
If you are concerned about a friend or family member's gambling, we encourage you to have an open, non-judgmental conversation with them. Offer support, share information about responsible gaming resources, and encourage them to seek help. You can also contact our support team for guidance on how to approach the situation.
The most important principle of responsible gaming is simple: when gambling stops being enjoyable and starts causing problems in your life, it's time to stop. Use our self-exclusion tools, reach out for help, and take control before the problem escalates. There is no shame in recognizing a problem and seeking help - it's a sign of strength, not weakness.
Set daily, weekly, or monthly limits on how much you can deposit or lose. Stay within your budget and prevent overspending with customizable financial controls.
Configure reality checks and automatic logouts after specified durations. Monitor your time spent gambling and take regular breaks for healthy gaming habits.
Take a complete break from gambling with our self-exclusion tool. Choose exclusion periods from 6 months to permanent, with no option to reverse during the period.
Need a short timeout? Suspend your account for 24 hours, 7 days, or 30 days. Your balance remains safe and you can return when you're ready.
Receive periodic pop-up notifications showing how long you've been playing and your current win/loss status. Stay aware of your gambling activity in real-time.
Our team is available around the clock to help with responsible gaming concerns. Reach out anytime for confidential assistance with limits, exclusion, or help resources.
If you have concerns about your gambling or need assistance setting up responsible gaming tools, our support team is here to help 24/7.